Troubleshooting

Quick answers to "why can't I…" questions. Each links to the page with the full explanation.

Problem	Likely cause	Fix
Add New (or Add) is disabled	No document series selected on the form	Pick the series first. See Transaction Screen.
Add New or Edit is not visible at all	Your user lacks that permission	Ask your administrator. See User Permissions.
Save, Add, Change or Delete is greyed out while entering a bill	One of the bill or line checks has failed	Read the reason in the Limit box (hover for all) or the status bar. See Why a Button Is Disabled.
F9 does nothing	Save is disabled — see the row above	Look at the Save button and the message beside it.
A bill shows Incomplete and cannot be edited	It is locked by another user, or was left open after a power cut or disconnection	Wait for the other user to save, or have an Admin use Force after confirming no one is working on it. See Multiuser Lock.
The ? link does not appear on a screen	That screen has no help page yet	Use the sidebar or search the FAQ. See Help Link.
The ? link opens the site home page	The topic could not be found	Browse from the home page; tell Data Spec which screen it was.
Old bills do not appear in bill-wise outstanding	Bill-wise outstanding covers the current year plus two previous	Carry older balances in the opening balances. See Outstandings.
A Group manufacturer is shown in red in the manufacturer list	It has divisions and items	Move the items to a division. See Divisions and Groups.

If the table doesn't cover it, contact Data Spec at www.dataspec.info with the message shown on screen.